Our Policy & Returns/Refunds

Eligible Returns:

  • Brand new, unopened and unused items in original packaging
  • Non-Sale, full priced items
  • Items that are within 14 days from delivery
  • Defected items (picture and reason provided to objbeautysupply@gmail.com prior to returning within 5 days of receiving product)

Ineligible Returns:

  • Sale or Final Sale items cannot be returned for any reason
  • Orders with the incorrect shipping address and sent back to sender
  • Used items
  • Items that are opened
  • Items with opened or damaged packaging 
  • Hair product/chemicals (non-refundable unless wrong item sent)
  • Items that are past 14 days from delivery
  • If pack of hair is tampered with of any sort, refund will NOT be issued. (Taken out and put back incorrectly, etc). Please adhere to this policy. 

To Start a Return:

  1. Please submit the reason for return or exchange as well as an invoice, packing slip, or order number at objbeautysupply@gmail.com
  2. Include pictures, your order invoice, and a detailed description of the reason for return. This will help speed up the return process.
  3. *After we review your request, you will receive an email regarding your return request within 24-48 business hours.

*Please make sure to check your spam folder in the case of no response.

Shipping A Return

Once your return request has been approved, we will reach out to you with the cost of return shipping. Return shipping cost will either be processed:

  • In a separate invoice or
  • Based on the return issue, may be deducted from your refund amount if pre-paid label service is selected as the shipping method

If you choose to use a different shipping service other then USPS, you MUST email objbeautysupply@gmail.com with the appropriate tracking information and name.

Processing Shipping Refunds :

Shipping refunds are not guaranteed/non-refundable. Refunds for shipping is based on our discretion. In some cases, depending on the nature of return/exchange shipping will be refunded if error was made by us.

With returns that are based on shipping error made by us, we will absorb the shipping fee and returns will be shipped by UPS or USPS.

The customer is responsible for shipping costs of unwanted merchandise. O Boo Ja Beauty Supply can issue a return label via email or customer can utilize another shipping service to return their merchandise.

  • SHIPPING COST will be "APPLIED" for free/free ground shipping 
  • SHIPPING COST will be billed again for orders with incorrect an address and need to be re-shipped
  • SHIPPING COST will not be refunded, if package is rejected or returned to sender

Processing Refunds:  

Once your return is received and inspected:

  • An email will be sent to notify you that we have received your returned item and if approved, verify return shipping information.
  • Based on the return issue, you will also be notified of the approval or rejection of your refund. You may incur a 10-20% restocking fee on any returns based on product conditions. All returns and exchanges can be rejected if inspection has shown signs of damage and/or use that were not communicated before the return and/or created during shipping and handling.
  • If you are approved, then your refund will be processed and a credit will automatically be applied to original method of payment within 3-5 business days. If the length of your return is extended past the 3-5 business day period, please contact your financial institution first before notifying us.

Late or Missing Refunds: 

If your accepted and processed return has not been received after the 3-5 business day period, please contact your financial institution first. Business days do not include the weekend. After contacting your financial institution to inquire the status of your refund, please feel free to contact us if it is a different issue.

  • Contact us with the order number and refund amount in the subject line at objbeautysupply@gmail.comThis is important as your refund issue may be lost in our business email otherwise.

Issue with Order

Any issue with order is to be made within four business days of receiving order. We handle numerous of orders and may not be able to recollect order if reported after given time window. If not notified within specific time frame, we reserve the right to deny claim or honor any information after that date. We strongly suggest taking photos/images of items received and invoice to support claim. We reserve the right to honor/dishonor claim without credible information to support claim.